Optimizing Bantaba's Platform

BACKGROUND

Bantaba is a platform that connects startups in Africa with Africans who have moved out of the continent and enables them to invest, mentor or consult the startups.

The company was born in 2020 from the idea of leveraging resources in the African diaspora to empower Africa’s tech ecosystem. They compare themselves with Tinder but with a different type of love – a love for Africa.

THE PROBLEM

In early 2022, Bantaba released a new version of their platform with a reworked UI and with new functions. However, according to surveys and interviews, users still weren’t very satisfied and asked for an improved UX.

So, how do we improve the UX of Bantaba’s platform?

THE PROCESS

1. Impact Map
2. Persona creation
3. WCAG & UX Review
4. User Tests
5. User Journey Map
6. Brainstorms
7. Wireframes
8. Prototype

IMPACT MAP

I made a basic Impact Map where I mapped out the primary stakeholders (African diaspora and tech startups in Africa) and their basic needs. I continued to update the map during the course of the projects, adding in more needs, and secondary stakeholders.

I went for an Impact Map as it'd be a constant reminder for me what the stakeholders' needs are.

PERSONAS

I created three personas that would help me envision the startups’ needs.

At first I wasn’t sure if I wanted to create startups or users as personas, and I ended up doing both for the most realistic and effective persona; for each persona, I also made a startup. This way, I could put myself in the individual’s shoes, as well as the rest of the startup.

One of the personas I made. I based each individual and startup on Bantaba's users to make sure they'd be relevant.

The reason I made personas is simply that I am not in our target group, and I thought personas could help me see things through a founder's eyes. For instance, if I'm unsure about a feature, I could ask myself, "What's the value for Cheryl if we do [...]?". It ended up making things easier for me in the project as it helped make things less abstract.

PROBLEMS AND THEIR PRIORITIES

I did user tests and interviewed 5 people of varying ages, from 20 to 75+, to find out users pain points. I always ensure to do user tests with seniors, as they tend to have a harder time figuring things out and therefore easily find issues.

Based on these tests, I created a user journey map to get a feel of how the average user experiences their first time on the platform. This let me know what works and what doesn't, and helped me prioritise things to work on.

IMPROVING THE UI

Matches

One thing the user tests taught me was, the matching just didn't feel personal and gave very little info about your match. I ended up replacing the carousel of profile cards, with two static cards. I also added two more functions: Dismissing and saving a match.

Cleaning it up

The original feed didn't feel too modern, so I lightened it up, gave boxes more shadow underneath, and reduced the amount of colours in the sidebar.

CONCLUSIONS

The next step would be further testing of the prototype, to make sure these designs give a great user experience.

This was a big project I took on alone, with a deadline of 2 months. Yet, I got quite far. I've gained more confidence in my research skills, and impostor syndrome is starting to affect me less as well.

I do believe there are a lot more things that can be done to further improve the UX, and that this is mostly touching the tip of the iceberg. Getting a good UX is different from improving the UX, though, and that’s something I need to keep in mind. I can’t solve all problems in one single project.